New luxury lifestyle cruise line Explora Journeys has announced the launch of its “By Appointment” service, exclusively for the travel advisor community.
Touted as “an industry–first,” the “By Appointment” service allows travel advisors to set up an appointment with an Explora Journeys customer experience representative in just four clicks. The connection is immediately confirmed with a personalized message introducing the advisor to their dedicated Ambassador. Travel advisors will then receive a phone call at the time of their chosen appointment, eliminating any hold time. Appointments are currently conducted in English, with additional languages (German, Italian, French and Spanish) to follow in due course.
Appointments provide a 30-minute block of time to allow travel advisors to discuss and place a waitlist on a specific suite for one or more of eight inaugural journeys during Explora I’s first year, including the vessel’s inaugural voyage on May 16, 2023. Good to know: Waitlist requests are obligation-free and require no deposit until later when travel advisors, via a follow-up appointment, can convert their option into a deposited booking on which, at this point, they will earn their commission.
“One of our key points of differentiation is how we support our global travel advisor community,” Chris Austin, chief sales officer at Explora Journeys, said in a press statement. “We wanted to totally remove on-hold time and put the control in the hands of our travel partners. The result is they get to speak to our dedicated Ambassadors at their convenience and waitlist suites for their valued clients exclusively before we open for public sale later this year.”
The “By Appointment” service will be maintained indefinitely, according to Explora Journeys, to always provide the option for travel advisors to schedule an appointment to discuss and make a booking for their clients. Alternatively, following the brand`s official opening of sales, travel advisors will be able to call a dedicated Experience Center number or click “to call” from the Explora Journeys` web site.
Travel advisors can register for their appointment by visiting www.explorajourneys.com/en/travel-advisors.
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