First in Service Travel (F1S) has announced the launch of its new First24 in-house support as part of its “F1S Service Around the Sun” initiative. First24 was designed to provide 24/7 in-house support to both travel advisors and clients across its global network. The program, which had a soft launch for advisors on March 17, is now fully operational, with expanded access for clients beginning early fall.
Phase 1 of First24 delivers round-the-clock support to F1S travel advisors in all sectors, including luxury leisure, corporate and entertainment travel—ensuring that whenever and wherever they need assistance, "help is just a call away." This support is provided by dedicated F1S staff located in Canada, Colombia, the Philippines and Spain, currently offering service in both English and Spanish, while French will be offered soon. First in Service has offices in New York, Los Angeles, Miami, Bogota, London, Madrid, Mexico City, Toronto and Vancouver.
“Unlike traditional outsourced after-hours models, all First24 calls are answered in-house by our very own F1S employees to ensure ‘Service Around the Sun,’” explained Fernando Gonzalez, CEO of First in Service. “This means the person on the other end of the line has a personal stake in the success of every advisor and client interaction—aligning with our ‘FANAT1CAL Service’ pillar, which is part of our broader One Global Network (1GN) philosophy.”
With the fall expansion, F1S advisors’ clients will benefit from the same level of support, including immediate assistance during evenings, weekends and holidays.
F1S plans to continue building out specialty after-hours desks in other verticals throughout this year.
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